SHIPPING POLICY

Once you finish the payment, a Confirmation email will automatically be sent to your email address within 6 hours confirming your Order # and purchase details.

If you do not receive our confirmation email during this time, please contact us via support@freyaciin.com to get more information.

When do I get the tracking number?

All orders are handled and shipped out from our warehouse in Asia. 

Normally, the in-store process for the stock and packaging will take about 3-5 business days. Then, once your order is ready for shipment, the tracking will be available and sent to you. It may take 5-7 following days for your tracking status to be updated on the carrier’s system. Please allow extra time for your order to be processed during holidays and sale seasons.

Your order will mainly be shipped by our shipping agency including USPS, FedEx, and Canada Post,… and we will choose the shipping carrier based on the address you provided to have the shortest shipping time.

Please contact us via email address support@freyaciin.com, if you do not receive a tracking confirmation email. 

If we are unable to process your order due to inaccurate or incomplete payment or incorrect address information, your order processing may be delayed.

Product origins

We are a global eCommerce company who always strives to bring the best quality at an affordable price by selecting the high-quality ingredients and materials in many countries (including Europe, Asia, America, etc) with the manufacturing systems based in Southeast Asia and delivering items via our partnership with USPS and some of the other partners.

How can I check my package?

Once your order has shipped, we will send you another Shipping Update email with your tracking number. To track your package, simply click on the link provided. Tracking information may not be available for the first couple of days after you receive your Shipping Update email. Several days may pass between package scans. We assure you that this is normal and will not affect your expected delivery date.

When will I get my order?

Due to some problems during the international transportation, such as holidays, customs, and weather delays, and pandemics, we can only give an estimate of shipping time. If any of these above scenarios occur with your package, we promise to keep you well-informed with updated information.

The estimated delivery date is calculated with the formula as below:

Estimated Delivery Date = 3-5 business days for stocking + Estimated shipping time (chart below)

Note that: A business day means any day except Saturday, Sunday or legal holidays. 

You can receive your order on time or before the Estimated Delivery Date.

Regarding items that ship from our Asia warehouse, there’s typically a delay in tracking information being updated from the time the package enters the head office of a partner shipping agency to the time it’s processed at USPS facilities. It may take 5-7 following days for your tracking status to be updated on the carrier’s system and go online.

Shipping Guarantee

To back up our commitment and promise to you, we will refund the cost of shipping (or give a partial refund if shipping was free) on any item that takes longer than the following time frames to arrive at your destination.

• USA (Mainland): 40 days
• USA (Other): 45 days
• Canada: 40 days
• Australia: 40 days
• New Zealand: 40 days
• UK: 45 days
• Rest of World: 60 days

Please kindly note that we shall not provide services to South Asia (except India), Western Asia and African countries, and other countries listed in Singapore Designated Individuals and Entities.

Risk of shipping

If there is a missing order, please let us know via support@freyaciin.com. We will investigate (it usually takes 3-5 business days) and inform you after we get a conclusion. Normally, we will arrange the replacement or issue a refund in this case.

How to change the information of my order?

If you realize you have made an error in shipping address or purchasing, simply e-mail us as soon as possible. We will support you to correct the information.

Please be noted that: we can only change your order information within 12 hours.

Please check the order confirmation email which is sent to you right after your order is placed to check all the information.

Wrong address disclaimer

The most important thing impacting the success of a shipment is the shipping address. We would like to make sure that your shipping address is sufficient and valid or, at least, findable in the Google Maps so there will be some notes in the shipping address that you have to enter:

– The exact house or apartment number or PO box which can be identified by Google Maps that you live in or would like the package to be shipped to. 

– If you live in a Department, make sure to write exactly its name or number.

– Please notice that your zip code number is very important. If there is any wrong number in your zip code, we cannot ship your order to your nearest post office.

Important: When the package has started its route to you, we are unable to change your address anymore. However, as soon as you realize that the address you provided was wrong, you may contact us via email support@freyaciin.com for further support. 

To reduce the shipping cost as much as possible, we use the one-way shipping service so if the package is returned to the sender, even if the tracking update shows the “delivered to original sender” it does not mean the package was returned back to our warehouse address but our shipping agency storage.

Besides, we also do not take any responsibility in some situations such as:

– Customer refuses to accept the package

– Number of attempts is made in the country of destination to deliver the package.
– You state that you have not received the package but the tracking update shows that the package was successfully delivered or shows the “delivered” status.

We reserve the right to abandon the package(s) and will not be responsible for any refund.

Once you place the wrong address, there is no chance to fix it as the item has been shipped out and is out of control. Please keep an eye on your order, follow it via the tracking link provided, and when they reach the local post office, kindly contact them to ask them to help you further or pick your order up.